In those cases, the refund will be sent to your PSN wallet. *We are unable to do this for certain payment methods. You will receive a refund to the original payment method where possible*. If you have not started to download the main product and your order included immediately accessible extra content, this extra content will stop working if you cancel your pre-order. To turn off Automatic Downloads, head to > and untick the checkbox next to “Application Update Files”. Please be aware that downloads will happen automatically if Automatic Downloads are enabled in your system settings. If you have started to download the main part of the order, you will not be able to request a refund. If the release date has passed, you can still change your mind and request a refund up to 14 days after payment was taken for the pre-order, provided that you have not started downloading or streaming the content to your device. You may cancel a pre-order of digital content at any time before the release date and receive a refund. FIFA packs or GTA Cash Packs), boosts and other items that are depleted during gameplay. In-game consumables are items such as virtual currencies (e.g. If you purchase in-game consumables during gameplay, they will be delivered immediately so you will not be able to cancel the purchase.
If you purchase in-game consumables on the PlayStation™Store, they will be delivered when you next launch the game, until then you will have up to 14 days from the date of transaction to cancel. game add-ons) included in the season pass. You can cancel your purchase of a season pass within 14 days from the date of purchase and receive a refund, provided that you have not started downloading or streaming any digital content (e.g. You can cancel a digital content purchase within 14 days from the date of purchase and receive a refund, provided that you have not started downloading or streaming it.ĭigital content that you have started downloading or streaming, and in-game consumables that have been delivered, are not eligible for a refund unless the content is faulty. Games, game add-ons, season passes, in-game consumables and PlayStation® Video titles
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